Services

Getting stuck in a broken elevator is the stuff of nail-biting movies, so we provide 24/7 monitoring and help dispatching quickly. Our fully trained staff will be the calming voice on the line, directing the right people to the right location as soon as possible.

In today’s technology based world, live communication is still required to keep that personal touch with your clients.

At Amtrak, we combine state of the art technology with live operators. The result is a better customer experience, no missed calls and an effective distribution of calls and messages.

We’ll provide you and your staff with scheduled wake-up calls. And we can even call out to your customers to book and confirm appointments, saving you valuable resources and creating a better experience for your customers.

We’ll help you create a virtual office, one that’s always open and available. Our services include:

• Answering services
• Messages delivered by text, SMS, email, pager or fax
• Management of incoming calls
• Provision of outgoing calls, appointment reminders, etc.
• Custom reporting
• Custom message formats
• Alarm monitoring and video monitoring
• Call patching
• Custom voicemails
• And more…

24 Hour Residential and Commercial Monitoring Services:

• Elevator Emergency Phones
• Oil & Gas Well Equipment and Site Alarms
• Building Plant Equipment Alarms

Video Monitoring
Amtrak Communications offers immediate camera monitoring if an alarm goes off to determine whether there has been a breach. If there is a breach, our operators continue to monitor the events while dispatching emergency services to the location.

24 Hour Commercial Video Monitoring Services:

• Construction and work sites
• Commercial Businesses
• Outdoor yards
• Parking lots
• Abandoned sites